Interior Remodel - Jack in the Box
Restaurants
Interior Remodel
The Project
Jack in the Box asked QPM to reimage and upgrade 350 company restaurants to current look and standards. Sites required remodeled dining and service area and restrooms, new floor and ceiling tile, wall coverings, light fixtures, plumbing fixtures, furniture/décor, P.O.P. signage, sound system and video. ADA violations were brought up to standard inside and out including parking and path of travel. Exterior upgrades included painting to approved specifications, new building sign shrouds, re-lamping all building signs and lights, sealing and striping parking lot and upgrade the landscaping. Maintenance issues or code violations were to be brought up to standard during construction.
The QPM Solution
This project had many challenges due to its far-reaching geography – every region had different requirements for store opening and closing that QPM had to schedule around. In southern California, drive-throughs had to remain open during the entire construction products, while in Texas no store could be reopened without the restroom being completed. In addition, QPM had to address mold remediation and 3rd-party ADA inspections in various geographies.
The client required that four locations be addressed at the same time, but that they couldn’t be near each other. As a result, QPM needed to manage scheduling for a north, south, east and west location concurrently.
QPM’s knowledge of local building codes and permitting requirements came into play as Jack in the Box developed projects in locations where signage would become an issue due to stringent permitting requirements. In a number of cases, QPM counseled the client to remove signage from the project scope and create a separate signage program instead, dramatically reducing the permitting time required for the store remodels.
The Results
QPM successfully managed the remodeling of 350 locations without requiring Jack in the Box to hire additional internal staff. We were able to resolve numerous issues with damaged and mis-ordered equipment and to inform the client’s procurement organization of additional items required that had been missed in the original scope.
Jack in the Box honored the QPM Project Manager with a special award for “Best Overall Customer Satisfaction” after the PM received a rating of over 90% on surveys completed by the company’s operations personnel – a first in Jack in the Box history.
